Privacy Policy
1. Introduction
At CinqNet (accessible at https://cinqnet.com), we are committed to safeguarding the privacy, confidentiality, and security of the personal data of our users. We recognize the importance of data protection and are dedicated to complying with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data while providing transparency about your rights in relation to such data.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website and related services wherever they are based. For purposes of data protection law, CinqNet acts as the “data controller” with respect to any personal data collected via https://cinqnet.com. This means that we determine the purposes and methods for processing your personal data.
3. Categories of Data Processed
We process the following categories of personal data, depending on how you interact with our website and services:
a. Usage Data
Includes information such as your browser type and version, IP address, geographical location, time zone setting, session duration, referral source, pages viewed, and navigation paths.
b. Account Data
Includes personal information provided by you when creating an account or interacting with our services. This may include your full name, email address, mailing address, and phone number.
c. Profile Data
Covers user-specific information such as preferences, past purchases, behavior across our platform, and user-generated content.
d. Communication Data
Includes records of any inquiries, support tickets, or contact history you share through our contact forms, customer support channels, or other means of correspondence.
e. Technical Data
Relates to device and system information, such as your device operating system, browser plug-in types and versions, screen resolution, mobile network data, and language preferences.
f. Transaction Data
Covers billing and payment activity, shipping details, purchase history, and other related financial data. This may involve third-party payment processors subject to their own privacy policies.
g. Preference Data
Includes marketing and communication preferences, newsletter opt-ins, consents for tracking technologies, and product interest information based on your interactions with CinqNet services.
4. Legal Bases for Processing
We collect and process your personal data based on one or more of the following legal grounds, as permitted by the GDPR:
– Consent: When you provide us with explicit permission to process your personal data for specific purposes.
– Contractual Necessity: Where data processing is needed to perform a contract with you or to take the necessary steps upon your request prior to entering into such a contract.
– Legal Obligation: To comply with applicable legal or regulatory requirements.
– Legitimate Interests: Where processing is necessary for our legitimate interests, such as enhancing website performance, preventing fraud, personalizing user experiences, or conducting analytics―provided that such interests are not overridden by your rights and freedoms.
5. Your Rights
As a user of https://cinqnet.com, you have the following rights with respect to your personal data:
– Access: You may request confirmation and a copy of the personal data we hold about you.
– Rectification: You have the right to request correction of inaccurate or incomplete personal information.
– Erasure: You may request that we delete your personal data, subject to conditions outlined under applicable law.
– Restriction: You may request the limitation of how we process your personal data.
– Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format for transmission to another controller.
– Objection: You may object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable privacy laws.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data, including:
– Secure data transmission using encryption protocols such as TLS
– Role-based user access controls to limit exposure of sensitive information
– Regular security audits, firewalls, and anti-malware protections
– Secure infrastructure and disaster recovery procedures, including daily data backups
– Staff training and confidentiality agreements to ensure awareness and compliance with privacy practices
7. International Transfers
Your personal data may be transferred to and stored in jurisdictions outside of your country of residence, including the United States. In such cases, we ensure that appropriate safeguards are in place, such as the use of the European Commission’s Standard Contractual Clauses or other approved mechanisms compliant with GDPR and similar frameworks under the CCPA.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, contractual, or reporting obligations.
Retention periods include:
– Usage and Technical Data: 12 months
– Account and Profile Data: Active account lifetime + 6 years
– Communication Data: 3 years following last interaction
– Transaction Data: 7 years for compliance with financial regulations
– Preference Data: Until revoked or updated by the user
When data is no longer needed, it is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance functionality, analyze performance, and deliver a personalized experience. Categories include:
– Essential Cookies: Necessary for site operation, authentication, and navigation
– Functional Cookies: Enhance the usability and personalization of the site
– Analytics Cookies: Collect aggregated usage data for platform improvement
– Performance Cookies: Monitor system performance and loading speeds
Some cookies are set by third-party services embedded on our site, including analytics providers.
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit to https://cinqnet.com, you are presented with a cookie banner enabling you to accept, reject, or customize your cookie preferences. You can revisit your choices at any time using our Cookie Settings panel available at the footer of the site. Users from the EU and California are provided with appropriate opt-out choices and notices consistent with local legal requirements.
California residents may also opt-out of the “sale” of personal information (as defined under the CCPA) through our dedicated “Do Not Sell My Personal Information” link.
11. Special Protections for Children Under 13
CinqNet does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. Parents or legal guardians who believe we may have collected data from a minor without proper consent should contact us at [email protected].
12. Policy Updates & User Notifications
We may periodically update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Users are encouraged to review our policy regularly. Material changes will be communicated through prominent notices on https://cinqnet.com or via email when appropriate.
13. Contact
If you have any questions, concerns, or requests concerning this Privacy Policy or the processing of your personal data, you may contact us at:
Email: [email protected]
Website: https://cinqnet.com
We are committed to addressing your privacy concerns in a timely and appropriate manner and in accordance with applicable data protection laws.
CinqNet affirms its commitment to full compliance with GDPR, CCPA, and all other applicable laws governing data privacy and protection. Please do not hesitate to contact us if you believe your data rights have been compromised or if you require further clarification.